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<main>
<div class="page-head">
<div class="container">
<p class="eyebrow">Legal</p>
<h1>Privacy policy</h1>
<p class="lede">
What I collect when you book a massage, why I need it, who else sees it, and what you can ask me to do about it. Plain English, no surprises.
</p>
<span class="updated">Last updated 2 November 2026</span>
</div>
</div>

<div class="policy">
<div class="container">
<div class="policy-inner">

<section>
<h2><span class="num">01</span> Who this is about</h2>
<p>Primordia Massage is a massage therapy practice run by Shae from a private studio in Melbourne's inner north. In this policy, "I" and "my" mean Primordia Massage.</p>
<div class="contact-card">
<span>Privacy contact</span>
<a href="mailto:primordiadigital@gmail.com">primordiadigital@gmail.com</a>
<a href="tel:+61411825834">0411 825 834</a>
</div>
</section>

<section>
<h2><span class="num">02</span> What I collect</h2>
<ul>
<li><strong>Booking details</strong> — your name, email, phone number and anything you write in the booking form, which is handled by Calendly, the scheduling service on my booking page.</li>
<li><strong>Health information</strong> — what you tell me about pain, injuries, medical conditions, medication, surgery, pregnancy or how your body is feeling, plus my notes from each session. This is sensitive information, so I treat it more carefully than anything else here.</li>
<li><strong>Payment</strong> — taken in person by card through Square. I never see or store your card number; Square handles that side entirely.</li>
<li><strong>Messages</strong> — emails, texts and calls to arrange, change or follow up on an appointment, and appointment reminders.</li>
<li><strong>Website visits</strong> — the site has no accounts and no contact form, so there's nothing to register. If you arrive from an advertisement, see section 06.</li>
</ul>
<p>If you're under 18, a parent or guardian books and consents on your behalf.</p>
</section>

<section>
<h2><span class="num">03</span> Why I need it</h2>
<ul>
<li>To assess and treat you safely, and to keep a record of each session.</li>
<li>To confirm, reschedule or follow up on your appointment.</li>
<li>To send a reminder before your session, so it isn't forgotten.</li>
<li>To answer your questions and manage bookings.</li>
<li>To keep the records my insurer and the law expect me to keep.</li>
</ul>
<p>I don't use your health information for marketing, and I don't sell or rent anyone's details to anybody.</p>
</section>

<section>
<h2><span class="num">04</span> Who else sees it</h2>
<p>I keep this as small as I can. The services I use are:</p>
<ul>
<li><strong>Calendly</strong> — stores your booking and sends your confirmation and reminders.</li>
<li><strong>Square</strong> — processes the card payment in the studio.</li>
<li><strong>Google</strong> — I use Gmail for email and Google Fonts to display the type on this website.</li>
<li><strong>My insurer and accountant</strong> — only where necessary, and only what's relevant.</li>
</ul>
<p>Several of these are overseas companies, mostly based in the United States, so your information may be stored outside Australia. I pick providers that publish their own privacy and security commitments, but I can't control how they handle data in their own jurisdictions.</p>
<p>I'll only share your information with anyone else if you ask me to, or if I'm required to by law.</p>
</section>

<section>
<h2><span class="num">05</span> How long I keep it</h2>
<p>Treatment notes are kept for <strong>seven years</strong> after your last session, or until your 25th birthday if you were a minor when I treated you — that's the standard for health records. Booking records and messages are kept for about two years. After that they're deleted or securely destroyed.</p>
<p>You can ask me to delete anything I'm not required to keep, and I will.</p>
</section>

<section>
<h2><span class="num">06</span> Advertising and cookies</h2>
<p>I advertise on Facebook and Instagram. Where Meta's advertising tools are active on this site, Meta may receive information about your visit — such as which page you opened — and may use cookies to measure how an advertisement performed or to show it to people similar to my visitors.</p>
<p>I don't send Meta your name, contact details or any health information. The booking calendar is embedded from Calendly, so Calendly may set its own cookies while you use it.</p>
<p>You can limit advertising cookies in your <a href="https://www.facebook.com/adpreferences" target="_blank" rel="noopener">Meta ad settings</a>, or block cookies in your browser. The site works either way.</p>
</section>

<section>
<h2><span class="num">07</span> Keeping it secure</h2>
<p>Bookings sit in a password-protected Calendly account. Treatment notes are kept securely and are only accessible to me. If I ever suspect your information has been mishandled, I'll tell you and tell you what I'm doing about it.</p>
</section>

<section>
<h2><span class="num">08</span> Your choices</h2>
<p>You can ask me to:</p>
<ul>
<li>show you what I hold about you;</li>
<li>correct anything that's wrong or out of date;</li>
<li>delete what I'm not required to keep;</li>
<li>stop sending you reminders or follow-ups.</li>
</ul>
<p>Just email <a href="mailto:primordiadigital@gmail.com">primordiadigital@gmail.com</a> and I'll respond within 30 days. I may need to confirm who you are first, so nobody else can ask for your records.</p>
</section>

<section>
<h2><span class="num">09</span> If something goes wrong</h2>
<p>Tell me first — most things are a quick fix. Email <a href="mailto:primordiadigital@gmail.com">primordiadigital@gmail.com</a> and I'll work through it with you.</p>
<p>If you're not satisfied with how I've handled it, you can complain to the Office of the Australian Information Commissioner at <a href="https://www.oaic.gov.au" target="_blank" rel="noopener">oaic.gov.au</a> or on 1300 363 992.</p>
</section>

<section>
<h2><span class="num">10</span> Changes to this policy</h2>
<p>If what I do with your information changes, I'll update this page and the date at the top. It's worth a read if you haven't been in for a while.</p>
</section>

</div>
</div>
</div>
</main>